http://jurnal.stie-mandala.ac.id/index.php/relasi/issue/feed RELASI : JURNAL EKONOMI 2020-07-30T01:35:27+00:00 Gatot Sugeng Purwono gatot@stie-mandala.ac.id Open Journal Systems <p style="text-align: justify;"><strong>Relasi : Jurnal Ekonomi&nbsp;</strong>is a journal in the field of economics studies published twice a year in January and July by P3M STIE Mandala Jember. The editors receive scientific articles in the form of conceptual script or unpublished research results or other scientific publications related to Economics themes which cover Business Management, Agribusiness Management, Management Information System, Accountancy, Economic Development,&nbsp; Islamic Economics, and other theme are relevan.</p> <p>This journal has been indexed by: Crosreff, <a href="http://garuda.ristekdikti.go.id/journal/view/6604" target="_blank" rel="noopener">Garuda</a>, <a href="https://scholar.google.co.id/citations?user=y37nwVYAAAAJ&amp;hl=id" target="_blank" rel="noopener">Google Schoolar,</a> and <a href="http://onesearch.id/Search/Results?lookfor=mandala+jember&amp;type=AllFields&amp;filter%5B%5D=institution_type%3A%22library%3Auniversity%22&amp;filter%5B%5D=collection%3A%22JURNAL+RELASI+STIE+MANDALA+JEMBER%22" target="_blank" rel="noopener">Indonesia Onesearch</a></p> <p>This journal has become a Crosreff Member, therefore, all articles published by Relasi : Jurnal Ekonomi &nbsp;will have unique&nbsp;<strong>DOI</strong>&nbsp;number.</p> <p>e-issn <a href="http://u.lipi.go.id/1456191227"><strong>2502-9525</strong></a></p> http://jurnal.stie-mandala.ac.id/index.php/relasi/article/view/362 Analisa Kelayakan Pasar Dan Lingkungan Pada Pengembangan Wisata Bahari Pelabuhan Muncar Banyuwangi 2020-07-29T05:04:30+00:00 Estu Handayani ehchie797@gmail.com <p><em>The current condition of the Muncar fish port is different from the condition 10 years ago, where around 2008 the port was famous for its biggest fish catch, namely for lemuru, tonggkol, and kite. At present the number of fish catches has decreased dramatically. This condition affects the economy of fishermen and the community around the port. With this condition, research was carried out on the analysis of market and environmental feasibility in the development of the Muncar fish port in Banyuwangi. The aim is to determine the feasibility of developing marine tourism in the Banyuwangi harbor in terms of market and marketing aspects as well as environmental aspects. The research method uses qualitative and quantitative analysis by analyzing market and marketing aspects as well as environmental aspects and conduct regression test analysis. The results obtained that the development of marine tourism in the port of Muncar is feasible. It is stated from the variable Promotion, Place, Price, and Product significantly influence the feasibility of the port and provide a positive influence on the development of marine tourism in the port of Muncar.</em></p> 2020-07-29T03:55:11+00:00 Copyright (c) 2020 RELASI : JURNAL EKONOMI http://jurnal.stie-mandala.ac.id/index.php/relasi/article/view/363 Peran Lembaga Penjamin Simpanan Dalam Pengelolaan Sistem Stabilitas Keuangan Indonesia 2020-07-29T05:04:19+00:00 Rudy Susanto noemail@provided.com Zainal Arifin H. Masri noemail@provided.com <p><em><span style="left: 189.033px; top: 451.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.783325);">The purpose of the study is to find out: (1) The purpose of financial system stability; </span><span style="left: 189.033px; top: 474.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.800485);">(2) Indicators used to declare financial system instability; (3) The work </span><span style="left: 761.25px; top: 474.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.774141);">mechanism </span><span style="left: 189.033px; top: 497.963px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.759042);">of the financial system stability committee; (4) Role and function of the IDIC in </span><span style="left: 189.033px; top: 520.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.772438);">participating in managing financial system stability; (5) The maximum value of </span><span style="left: 189.033px; top: 543.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.798705);">deposits guaranteed by LPS; (6) Many banks are included in the LPS oversight and </span><span style="left: 189.033px; top: 567.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.823465);">acti</span><span style="left: 219.417px; top: 567.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.781484);">ons taken by the LPS. This research uses the case study method with qualitative </span><span style="left: 189.033px; top: 590.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.800144);">descriptive analysis. The results of the study: (1) There is no standard definition of </span><span style="left: 189.033px; top: 613.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.798194);">financial system stability that is accepted by the international world, but at least a </span><span style="left: 189.033px; top: 636.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.717883);">st</span><span style="left: 202.417px; top: 636.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.761269);">able, healthy and strong financial system is able to allocate sources of funds, </span><span style="left: 189.033px; top: 659.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.800673);">perform intermediary functions, carry out payments, spread risk well, prevent and </span><span style="left: 189.033px; top: 682.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.770653);">resistant to disruption to the real sector and financial system; (2) There are 2 </span><span style="left: 189.033px; top: 705.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.825303);">indicators, n</span><span style="left: 291.417px; top: 705.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.821619);">amely prudential microeconomic and macroeconomic; (3) KSSK has </span><span style="left: 189.033px; top: 728.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.79793);">the duty to oversee economic indicators so that financial system stability is </span><span style="left: 189.033px; top: 751.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.784041);">achieved; (4) DIC functions to guarantee customer deposits and handle failed </span><span style="left: 189.033px; top: 774.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.827985);">banks; (5) Deposit guaranteed by LPS i</span><span style="left: 513.5px; top: 774.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.834339);">s a maximum of Rp 2 billion; (6) In 2019 </span><span style="left: 189.033px; top: 797.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.803467);">there were 100 banks handled by LPS. An unstable financial system will affect the </span><span style="left: 189.033px; top: 820.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.785639);">stability of the overall economic system. LPS has succeeded in arousing public trust </span><span style="left: 189.033px; top: 843.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.769759);">to save.</span></em></p> <p><em><span style="left: 189.033px; top: 843.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.769759);"><strong><span style="left: 189.033px; top: 889.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.835763);">Keywords</span></strong><span style="left: 269.083px; top: 889.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.892229);">: </span><span style="left: 280.75px; top: 889.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.816754);">Financial System Stability, </span><span style="left: 501.167px; top: 889.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.849447);">Financial System Crisis, KSSK, LPS</span></span></em></p> 2020-07-29T04:00:19+00:00 Copyright (c) 2020 RELASI : JURNAL EKONOMI http://jurnal.stie-mandala.ac.id/index.php/relasi/article/view/364 Pengaruh Service Quality Terhadap Customer Loyalty Melaui Customer Satisfaction Pelanggan Jawa Pos Radar Jember 2020-07-29T05:04:06+00:00 Narto noemail@provided.com Suwignyo Widagdo suwignyo@stie-mandala.ac.id Agustin Hari Prastyowati agustin@stie-mandala.ac.id <p><em><span style="left: 141.708px; top: 428.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.762747);">For print media, maintaining and adding customers is very important in today's </span><span style="left: 141.708px; top: 451.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.837264);">digital era. Including Jawa Pos Radar Jember. Companies must improve Service </span><span style="left: 141.708px; top: 474.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.787652);">Quality (service quality), to create and maintain Customer Loyalty (loyal </span><span style="left: 141.708px; top: 497.963px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.801106);">customers). This research </span><span style="left: 354.8px; top: 497.963px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.794401);">is quantitative descriptive. This study was conducted on </span><span style="left: 141.708px; top: 520.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.775766);">Jawa Pos Radar Jember customers in Jember Regency, precisely in Sumbersari, </span><span style="left: 141.708px; top: 543.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.802507);">Patrang and Kaliwates Regencies. Data collection techniques by observation, </span><span style="left: 141.708px; top: 567.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.794099);">questionnaire and direct interview. The number </span><span style="left: 554.833px; top: 567.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.77651);">of samples was 125 out of a </span><span style="left: 141.708px; top: 590.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.810455);">population of around 7,500 subscribers to the Jawa Pos Radar Jember newspaper. </span><span style="left: 141.708px; top: 613.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.799856);">This study uses Service Quality independent variables (Tangibility, Reliability, </span><span style="left: 141.708px; top: 636.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.791188);">Responsiveness, Assurance, Empathy), Customer Satisfaction variables</span><span style="left: 773.583px; top: 636.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.795756);">and </span><span style="left: 141.708px; top: 659.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.780775);">Customer Loyalty dependent variables. The analytical method used is multiple </span><span style="left: 141.708px; top: 682.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.775348);">regression analysis with path analysis, classic assumption test (multicollinearity </span><span style="left: 141.708px; top: 705.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.788301);">test, heteroscedasticity test, and normality test).</span><span style="left: 535.167px; top: 705.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.809691);">The purpose of this study is 1) to </span><span style="left: 141.708px; top: 728.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.724685);">test</span><span style="left: 182.383px; top: 728.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.775787);">and analyze Reliability, Responsiveness, Assurance, Empathy effect on </span><span style="left: 141.708px; top: 751.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.813892);">Customer Satisfaction and Customer Loyalty. 2) Test and analyze the moderation </span><span style="left: 141.708px; top: 774.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.788895);">of Customer Satisfaction against Customer Loyalty.</span><span style="left: 609.55px; top: 774.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.764566);">The results show that </span><span style="left: 141.708px; top: 797.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.812922);">Tangibility, Responsiveness, Assu</span><span style="left: 423.133px; top: 797.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.800985);">rance, Empathy has no significant effect on </span><span style="left: 141.708px; top: 820.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.822017);">Customer Satisfaction. Only reliability has a significant effect on Customer </span><span style="left: 141.708px; top: 843.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.785546);">Satisfaction. Conversely, Reliabilty, Responsiveness, Assurance, Empathy has a </span><span style="left: 141.708px; top: 866.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.831315);">significant effect on Customer Loyalty. Only, Tangibilit</span><span style="left: 589.833px; top: 866.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.804102);">y is not a significant effect </span><span style="left: 141.708px; top: 889.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.803805);">on Customer Loyalty. And</span><span style="left: 371.8px; top: 889.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.785253);">Customer Saticfaction does not </span><span style="left: 642.883px; top: 889.097px; font-size: 20px; font-family: sans-serif;">b</span><span style="left: 652.883px; top: 889.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.774425);">ecome intervening </span><span style="left: 141.708px; top: 912.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.769491);">between Serv</span><span style="left: 248.083px; top: 912.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.820912);">ice Quality and Customer Loyalty</span></em></p> <p><em><span style="left: 248.083px; top: 912.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.820912);"><strong><span style="left: 141.708px; top: 935.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.835763);">Keywords</span></strong><span style="left: 221.75px; top: 935.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.892229);">: </span><span style="left: 233.417px; top: 935.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.814151);">Service Quality, </span><span style="left: 367.467px; top: 935.097px; font-size: 20px; font-family: sans-serif;">C</span><span style="left: 380.783px; top: 935.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.792355);">ustomer Satisfaction dan </span><span style="left: 584.833px; top: 935.097px; font-size: 20px; font-family: sans-serif;">C</span><span style="left: 598.2px; top: 935.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.797694);">ustomer Loyalty</span></span></em></p> 2020-07-29T04:05:56+00:00 Copyright (c) 2020 RELASI : JURNAL EKONOMI http://jurnal.stie-mandala.ac.id/index.php/relasi/article/view/365 Analisis Pengaruh Promosi Terhadap Keputusan Wisatawan Untuk Mengikuti Program Pakettourdi CV.Funtastic Tour And Travel 2020-07-29T05:03:53+00:00 Furi Emadianti noemail@provided.com Khoirul Umam Khoirul.elmariachi@gmail.com Ai Annisa Utami noemail@provided.com <p><em><span style="left: 141.708px; top: 459.63px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.77752);">The purpose of this study is to prove and determine how much influence the </span><span style="left: 141.708px; top: 482.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.812907);">promotion of tourists' decision to join the tour </span><span style="left: 521.833px; top: 482.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.832891);">package program at CV. Funtastic </span><span style="left: 141.708px; top: 505.63px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.800601);">Tour and Travel with destinations in Bali, Lombok, and Malang, what factors </span><span style="left: 141.708px; top: 528.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.79634);">influence the decision of tourists to join the Survey method program with a </span><span style="left: 141.708px; top: 551.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.779619);">quantitative approach. Sampling using a purposive sampling method with </span><span style="left: 768.583px; top: 551.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.777432);">data </span><span style="left: 141.708px; top: 574.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.769352);">collection using a questionnaire through survey techniques. The total population </span><span style="left: 141.708px; top: 597.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.79168);">studied was 100 people with a sample of 80 people from tourists who took the tour </span><span style="left: 141.708px; top: 620.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.836859);">package program at CV. Funtastic Tour and Travel. The hypothesis is proven by </span><span style="left: 141.708px; top: 643.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.772617);">the test T</span><span style="left: 216.083px; top: 651.287px; font-size: 13.3333px; font-family: sans-serif; transform: scaleX(0.729213);">test</span><span style="left: 240.083px; top: 643.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.802786);">= 6,192 compared to T</span><span style="left: 426.8px; top: 651.287px; font-size: 13.3333px; font-family: sans-serif; transform: scaleX(0.787364);">table</span><span style="left: 458.783px; top: 643.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.80362);">= 1,664 which means there is a significant </span><span style="left: 141.708px; top: 666.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.800706);">influence between promotion and the decision of tourists to participate in the tour </span><span style="left: 141.708px; top: 689.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.779272);">package program. The sensitivity level of consumer (traveler) decisions to the </span><span style="left: 141.708px; top: 714.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.800658);">promotion itself i</span><span style="left: 288.083px; top: 714.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.785109);">s 83.8% indicated by the regression coefficient </span><span style="left: 697.217px; top: 716.591px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.913636);">𝑌</span><span style="left: 700.217px; top: 712.924px; font-size: 20px; font-family: sans-serif;">̂</span><span style="left: 715.217px; top: 716.591px; font-size: 20px; font-family: sans-serif;">=</span><span style="left: 735.917px; top: 716.591px; font-size: 20px; font-family: sans-serif;">6</span><span style="left: 746.917px; top: 716.591px; font-size: 20px; font-family: sans-serif;">,</span><span style="left: 750.917px; top: 716.591px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.865007);">087</span><span style="left: 788.583px; top: 716.591px; font-size: 20px; font-family: sans-serif;">+</span><span style="left: 141.708px; top: 740.307px; font-size: 20px; font-family: sans-serif;">0</span><span style="left: 152.708px; top: 740.307px; font-size: 20px; font-family: sans-serif;">,</span><span style="left: 157.042px; top: 740.307px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.865007);">838</span><span style="left: 190.033px; top: 740.307px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.906323);">𝑋</span><span style="left: 203.417px; top: 738.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.751801);">. While the correlation coefficient shows r = 0.515 and the coefficient of </span><span style="left: 141.708px; top: 760.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.802999);">determination (KD) of 27%. This means that promotion does not objectively </span><span style="left: 141.708px; top: 783.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.792484);">influence tourists to participate in tour p</span><span style="left: 463.467px; top: 783.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.784463);">ackages even though it is significantly able </span><span style="left: 141.708px; top: 806.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.799399);">to influence tourists' decisions to participate in the tour program.</span></em></p> <p><em><span style="left: 141.708px; top: 806.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.799399);"><strong><span style="left: 141.708px; top: 829.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.835763);">Keywords</span></strong><span style="left: 221.75px; top: 829.73px; font-size: 20px; font-family: sans-serif;">:</span><span style="left: 233.417px; top: 829.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.804307);">promotion, tourism, tourist decision, tour package program</span></span></em></p> 2020-07-29T04:12:31+00:00 Copyright (c) 2020 RELASI : JURNAL EKONOMI http://jurnal.stie-mandala.ac.id/index.php/relasi/article/view/366 Pengaruh Komitmen, Komunikasi Dan Penanganan Masalah Terhadap Kepercayaan Nasabah Pada Bank Jatim Cabang Banyuwangi 2020-07-29T05:03:41+00:00 Angga Ade Permana angga@stie-mandala.ac.id Muhammad Firdaus firdaus@stie-mandala.ac.id Muhaimin Dimyati dimyati@stie-mandala.ac.id <p><em><span style="left: 189.033px; top: 459.63px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.802434);">This study analyzes the effect of commitment, communication, and problem </span><span style="left: 189.033px; top: 482.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.790811);">handling on customer trust. The purpose of </span><span style="left: 573.5px; top: 482.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.774341);">this study is to test and analyze </span><span style="left: 189.033px; top: 505.63px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.776016);">commitment, communication, and handling problems to customer trust </span><span style="left: 189.033px; top: 528.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.806418);">simultaneously or partially. The sampling technique in this study is nonprobability </span><span style="left: 189.033px; top: 551.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.797886);">sampling and uses purposive sampling. The sample in this study amounted</span><span style="left: 799.583px; top: 551.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.793421);">to 125 </span><span style="left: 189.033px; top: 574.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.764873);">sample respondents to customers. The research method used in this study is mult</span><span style="left: 820.917px; top: 574.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.823086);">iple </span><span style="left: 189.033px; top: 597.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.810376);">linear regression, t</span><span style="left: 341.467px; top: 597.68px; font-size: 20px; font-family: sans-serif;">-</span><span style="left: 348.133px; top: 597.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.732632);">test, f test</span><span style="left: 423.783px; top: 597.68px; font-size: 20px; font-family: sans-serif;">,</span><span style="left: 433.467px; top: 597.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.788905);">and the coefficient of determination R</span><span style="left: 734.583px; top: 596.953px; font-size: 13.3333px; font-family: sans-serif;">2</span><span style="left: 741.25px; top: 597.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.764546);">. based on the </span><span style="left: 189.033px; top: 621.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.800088);">results of the study indicate that the variables commitment </span><span style="left: 811.917px; top: 621.347px; font-size: 20px; font-family: sans-serif;">(</span><span style="left: 818.583px; top: 623.591px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.906323);">𝑋</span><span style="left: 830.25px; top: 632.004px; font-size: 14.3333px; font-family: sans-serif;">1</span><span style="left: 839.25px; top: 621.347px; font-size: 20px; font-family: sans-serif;">)</span><span style="left: 846.25px; top: 621.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.734908);">, </span><span style="left: 189.033px; top: 644.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.789307);">communic</span><span style="left: 271.417px; top: 644.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.816348);">ation</span><span style="left: 312.75px; top: 644.68px; font-size: 20px; font-family: sans-serif;">(</span><span style="left: 319.083px; top: 646.924px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.906323);">𝑋</span><span style="left: 331.083px; top: 655.337px; font-size: 14.3333px; font-family: sans-serif;">2</span><span style="left: 340.133px; top: 644.68px; font-size: 20px; font-family: sans-serif;">)</span><span style="left: 347.117px; top: 644.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.81858);">, and problem handling </span><span style="left: 564.833px; top: 644.68px; font-size: 20px; font-family: sans-serif;">(</span><span style="left: 571.5px; top: 646.924px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.906323);">𝑋</span><span style="left: 583.5px; top: 655.337px; font-size: 14.3333px; font-family: sans-serif;">3</span><span style="left: 592.5px; top: 644.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.872085);">) </span><span style="left: 611.217px; top: 644.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.79385);">simultaneously influence the </span><span style="left: 189.033px; top: 668.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.774594);">customer's trust and commitment variable </span><span style="left: 525.167px; top: 668.013px; font-size: 20px; font-family: sans-serif;">(</span><span style="left: 531.833px; top: 670.257px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.906323);">𝑋</span><span style="left: 543.5px; top: 678.67px; font-size: 14.3333px; font-family: sans-serif;">1</span><span style="left: 552.5px; top: 668.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.872085);">) </span><span style="left: 563.833px; top: 668.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.798114);">and problem handling </span><span style="left: 743.583px; top: 668.013px; font-size: 20px; font-family: sans-serif;">(</span><span style="left: 749.917px; top: 670.257px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.906323);">𝑋</span><span style="left: 761.917px; top: 678.67px; font-size: 14.3333px; font-family: sans-serif;">3</span><span style="left: 770.917px; top: 668.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.872085);">) </span><span style="left: 782.25px; top: 668.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.834733);">partially </span><span style="left: 189.033px; top: 691.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.778118);">effect on customer trust while communication </span><span style="left: 553.167px; top: 691.68px; font-size: 20px; font-family: sans-serif;">(</span><span style="left: 559.833px; top: 693.924px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.906323);">𝑋</span><span style="left: 571.833px; top: 702.337px; font-size: 14.3333px; font-family: sans-serif;">2</span><span style="left: 580.833px; top: 691.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.872085);">) </span><span style="left: 592.167px; top: 691.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.776838);">has no partial effect on customer </span><span style="left: 189.033px; top: 714.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.795039);">trust in the East </span><span style="left: 321.417px; top: 714.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.821931);">Java bank in Banyuwangi.</span></em></p> <p><em><span style="left: 321.417px; top: 714.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.821931);"><strong><span style="left: 189.033px; top: 737.397px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.857377);">Keyword</span><span style="left: 262.75px; top: 737.397px; font-size: 20px; font-family: sans-serif;">s</span></strong><span style="left: 270.417px; top: 737.397px; font-size: 20px; font-family: sans-serif;">:</span><span style="left: 282.75px; top: 737.397px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.762059);">commitment</span><span style="left: 380.467px; top: 737.397px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.809625);">, communication, </span><span style="left: 526.5px; top: 737.397px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.812393);">problem handling</span><span style="left: 669.55px; top: 737.397px; font-size: 20px; font-family: sans-serif;">,</span><span style="left: 674.55px; top: 737.397px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.797401);">andtrust</span></span></em></p> 2020-07-29T04:17:44+00:00 Copyright (c) 2020 RELASI : JURNAL EKONOMI http://jurnal.stie-mandala.ac.id/index.php/relasi/article/view/367 Fin-Tech UMKM untuk Stabilitas Sistem Keuangan Indonesia 2020-07-29T05:03:32+00:00 Alfiatul Maulida noemail@provided.com <p><em><span style="left: 141.708px; top: 402.132px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.816782);">MSMEs contributed quite a large contribution to Indonesia's GDP (Gross Domestic </span><span style="left: 141.708px; top: 423.132px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.752876);">Product) at 36.82%. When compared with the indicators in the assessment that support </span><span style="left: 141.708px; top: 444.448px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.790862);">Indonesia's economic growth, this figure is</span><span style="left: 455.45px; top: 444.448px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.779444);">very large. In addition to this, as many as 98.7% </span><span style="left: 141.708px; top: 465.465px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.79341);">of Indonesian businesses are Micro businesses. Thus, with this amount, MSMEs can absorb </span><span style="left: 141.708px; top: 486.465px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.757683);">89.17% of the domestic workforce according to the Deputy Chairperson of the National </span><span style="left: 141.708px; top: 507.465px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.792246);">Economy and Industry Committee. </span><span style="left: 399.467px; top: 507.465px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.798865);">In 2017, MSMEs that had been online as much as 7.7% </span><span style="left: 141.708px; top: 528.798px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.814173);">and in 2019 targeted at 8% in the previous year, MSMEs had contributed significantly to </span><span style="left: 141.708px; top: 549.798px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.792224);">Indonesia's economic growth. The nature of the research which is based on the philosophy </span><span style="left: 141.708px; top: 570.832px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.791023);">of post positivity is used </span><span style="left: 323.083px; top: 570.832px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.803181);">for the evaluation of natural tourist objects with researchers as a </span><span style="left: 141.708px; top: 591.832px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.81682);">key instrument. Qualitative research is a method of data collection conducted by </span><span style="left: 141.708px; top: 613.165px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.79866);">triangulation, data analysis is inductive, and the results of qualitative research emphasize </span><span style="left: 141.708px; top: 634.165px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.747903);">the meaning of</span><span style="left: 261.75px; top: 634.165px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.774591);">generalization. Analysis results prove the use of Fintech MSME is very </span><span style="left: 141.708px; top: 655.165px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.795905);">effective and efficient will be able to support the Indonesian Financial System with various </span><span style="left: 141.708px; top: 676.165px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.801092);">indicators that support Indonesia's economic growth.</span></em></p> <p><em><span style="left: 141.708px; top: 697.498px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.850886);"><strong>Keyword</strong>: </span><span style="left: 218.75px; top: 697.498px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.859238);">MSMEs, Financial Technology, </span><span style="left: 456.467px; top: 697.498px; font-size: 18.3333px; font-family: sans-serif; transform: scaleX(0.818267);">Stabilization Financial System.</span></em></p> 2020-07-29T04:21:57+00:00 Copyright (c) 2020 RELASI : JURNAL EKONOMI http://jurnal.stie-mandala.ac.id/index.php/relasi/article/view/368 Analisis Pengaruh Dimensi Kualitas Pelayanan Dan Kepercayaan Terhadap Kepuasan Pasien Di RSUD Tongas Kabupaten Probolinggo 2020-07-30T01:33:29+00:00 H.M. Saiful Bahri noemail@provided.com Yullyta noemail@provided.com <p><em><span style="left: 141.708px; top: 467.313px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.755124);">The satisfaction felt by the patient is an indicator of the quality of service in a </span><span style="left: 141.708px; top: 490.313px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.771057);">hospital. The quality of services </span><span style="left: 414.133px; top: 490.313px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.761829);">provided to patients will be compared between </span><span style="left: 141.708px; top: 513.313px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.780934);">expectations and perceived reality so that they arise feeling satisfied or dissatisfied. </span><span style="left: 141.708px; top: 536.297px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.811074);">One important factor in the effort to create satisfaction is to provide good quality </span><span style="left: 141.708px; top: 559.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.767225);">service. Quality hospital services m</span><span style="left: 434.45px; top: 559.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.727849);">eans not only felt by patients but also felt by </span><span style="left: 141.708px; top: 582.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.786484);">their families, so that patients feel satisfaction and will ultimately be able to </span><span style="left: 141.708px; top: 605.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.748508);">increase the confidence of both patients and the patient's family to the hospital.</span><span style="left: 141.708px; top: 628.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.809811);">Based on the results of the analysis of inf</span><span style="left: 477.833px; top: 628.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.800809);">luence, both collectively and separately, </span><span style="left: 141.708px; top: 651.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.80122);">the dimensions of quality and trust in satisfaction indicate the value of the </span><span style="left: 141.708px; top: 674.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.766463);">coefficient Fcount is greater than the value of F table with a significance level </span><span style="left: 141.708px; top: 697.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.796517);">smaller than alpha 0.05, indicating that the dimension</span><span style="left: 576.833px; top: 697.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.791338);">s of service quality and trust </span><span style="left: 141.708px; top: 720.347px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.787584);">together affect satisfaction patients, while the calculated t coefficient value of each </span><span style="left: 141.708px; top: 743.397px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.779317);">independent variable shows a coefficient that is greater than the value of the t table </span><span style="left: 141.708px; top: 766.397px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.762062);">coefficient with a significance of less than alpha</span><span style="left: 549.833px; top: 766.397px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.738924);">0.05, this means that trust and </span><span style="left: 141.708px; top: 789.397px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.805241);">quality dimensions affect patient satisfaction in Tongas Hospital Probolinggo. </span><span style="left: 141.708px; top: 812.397px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.779882);">Based on the t value of each independent variable shows that direct evidence which </span><span style="left: 141.708px; top: 835.397px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.793734);">has a dominant influence on patient satisfaction.</span></em></p> <p><em><span style="left: 141.708px; top: 858.38px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.844661);"><strong>Keywords</strong>:</span><span style="left: 233.417px; top: 858.38px; font-size: 20px; font-family: sans-serif;">Q</span><span style="left: 247.75px; top: 858.38px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.815783);">uality Dimensions, Patient Trust and Satisfaction</span></em></p> 2020-07-29T04:27:17+00:00 Copyright (c) 2020 RELASI : JURNAL EKONOMI http://jurnal.stie-mandala.ac.id/index.php/relasi/article/view/369 Analisis Komparatif Model Altman Z-Score, Springate, Zmijewski Sebagai Alat Ukur Potensi Kebangkrutan 2020-07-29T05:03:16+00:00 Joni Hendra noemail@provided.com Tatik Amani noemail@provided.com <p><em><span style="left: 189.033px; top: 432.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.736829);">The study was conducted with the aim to determine the effective measurement of </span><span style="left: 189.033px; top: 455.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.814161);">bankr</span><span style="left: 235.75px; top: 455.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.773905);">uptcy by comparing the Altman (Z</span><span style="left: 552.167px; top: 455.647px; font-size: 20px; font-family: sans-serif;">-</span><span style="left: 558.833px; top: 455.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.791131);">Score), Springate, and Zmijewski </span><span style="left: 189.033px; top: 478.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.807967);">methods in the Consumer Goods Industry listed on the Indonesia Stock Exchange </span><span style="left: 189.033px; top: 501.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.824827);">(IDX) in 2016 </span><span style="left: 318.083px; top: 501.647px; font-size: 20px; font-family: sans-serif;">-</span><span style="left: 333.783px; top: 501.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.781227);">2018. </span><span style="left: 387.45px; top: 501.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.780775);">This type of research is quantitative, with the variable </span><span style="left: 189.033px; top: 524.63px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.809754);">bankruptcy, Altman (Z</span><span style="left: 371.8px; top: 524.63px; font-size: 20px; font-family: sans-serif;">-</span><span style="left: 378.467px; top: 524.63px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.829722);">Score), Spr</span><span style="left: 469.833px; top: 524.63px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.81639);">ingate, and Zmijewski. This type of research is </span><span style="left: 189.033px; top: 547.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.807066);">quantitative, with the variable bankruptcy, Altman (Z</span><span style="left: 651.883px; top: 547.647px; font-size: 20px; font-family: sans-serif;">-</span><span style="left: 658.55px; top: 547.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.811859);">Score), Springate, and </span><span style="left: 189.033px; top: 570.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.784745);">Zmijewski. The population of this study is the Consumer Goods Industry sub</span><span style="left: 843.917px; top: 570.68px; font-size: 20px; font-family: sans-serif;">-</span><span style="left: 189.033px; top: 593.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.794042);">sector food and beverages with sample selection using pu</span><span style="left: 653.55px; top: 593.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.797973);">rposive sampling so that </span><span style="left: 189.033px; top: 616.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.801232);">eleven companies are obtained that meet the sample criteria.</span><span style="left: 694.883px; top: 616.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.804468);">The results showed </span><span style="left: 189.033px; top: 639.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.760467);">that the calculation results from the Altman Z</span><span style="left: 571.833px; top: 639.68px; font-size: 20px; font-family: sans-serif;">-</span><span style="left: 578.5px; top: 639.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.757955);">Score method were supported by </span><span style="left: 189.033px; top: 662.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.752567);">the Springate method because most of them showed relatively similar resul</span><span style="left: 805.917px; top: 662.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.736645);">ts. As </span><span style="left: 189.033px; top: 685.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.768318);">for the Zmijewski method, the calculation results tend to be different from the </span><span style="left: 189.033px; top: 708.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.791411);">other two methods. This can be seen from all companies that are in a safe </span><span style="left: 189.033px; top: 731.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.791994);">condition, while the Altman and Springate methods, there is one company that has </span><span style="left: 189.033px; top: 754.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.789728);">been declared </span><span style="left: 307.083px; top: 754.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.821554);">bankrupt for three periods, namely PT Tri Banyan Tirta Tbk.</span></em></p> <p><em><span style="left: 189.033px; top: 777.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.844661);"><strong>Keywords</strong>:</span><span style="left: 280.75px; top: 777.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.803938);">Altman, Springate, Zmijewski, Bankruptcy</span></em></p> 2020-07-29T04:31:33+00:00 Copyright (c) 2020 RELASI : JURNAL EKONOMI http://jurnal.stie-mandala.ac.id/index.php/relasi/article/view/370 Pengaruh Persepsi Kualitas, Citra Merek, Brand Wareness Pada Keputusan Pembelian Pada CV Pia Manalagi Ketapang Kota Probolinggo 2020-07-30T01:35:27+00:00 Muhammad Syarif Hidayatullah Elmas noemail@provided.com <p><em><span style="left: 189.033px; top: 455.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.788674);">Based on research to know the </span><span style="left: 438.783px; top: 455.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.759697);">effect</span><span style="left: 487.167px; top: 455.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.79048);">of perception the quality, brand image</span><span style="left: 793.25px; top: 455.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.807217);">, brand </span><span style="left: 189.033px; top: 478.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.814877);">awareness trhadap decisi</span><span style="left: 407.8px; top: 478.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.807436);">on the purchase by consumers </span><span style="left: 690.217px; top: 478.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.92393);">CV</span><span style="left: 715.867px; top: 478.647px; font-size: 20px; font-family: sans-serif;">.</span><span style="left: 732.917px; top: 478.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.921528);">Pia </span><span style="left: 772.917px; top: 478.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.85673);">Manalagi </span><span style="left: 189.033px; top: 501.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.819763);">Ketapang </span><span style="left: 280.417px; top: 501.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.854989);">Probolinggo</span><span style="left: 394.8px; top: 501.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.846939);">City</span><span style="left: 428.133px; top: 501.647px; font-size: 20px; font-family: sans-serif;">.</span><span style="left: 446.467px; top: 501.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.789869);">Population research every consumer </span><span style="left: 779.583px; top: 501.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.92393);">CV</span><span style="left: 805.25px; top: 501.647px; font-size: 20px; font-family: sans-serif;">.</span><span style="left: 823.583px; top: 501.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.903076);">Pia </span><span style="left: 189.033px; top: 524.63px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.84273);">Manalagi Ketapang </span><span style="left: 368.133px; top: 524.63px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.85753);">Probolinggo</span><span style="left: 480.833px; top: 524.63px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.846939);">City</span><span style="left: 514.167px; top: 524.63px; font-size: 20px; font-family: sans-serif;">.</span><span style="left: 530.5px; top: 524.63px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.80514);">Sample consist of 30 respondents t</span><span style="left: 841.25px; top: 524.63px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.7713);">o </span><span style="left: 189.033px; top: 547.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.789256);">technique incidental sampling</span><span style="left: 437.783px; top: 547.647px; font-size: 20px; font-family: sans-serif;">.</span><span style="left: 451.467px; top: 547.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.76331);">The method of a</span><span style="left: 592.167px; top: 547.647px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.780706);">nalysis data using the validity, </span><span style="left: 189.033px; top: 570.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.801068);">reliability test</span><span style="left: 304.417px; top: 570.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.789224);">, regression analysis linear multiple and anal</span><span style="left: 688.867px; top: 570.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.786568);">ysis</span><span style="left: 727.217px; top: 570.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.7713);">the coefficients </span><span style="left: 189.033px; top: 593.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.79632);">determination</span><span style="left: 301.75px; top: 593.68px; font-size: 20px; font-family: sans-serif;">.</span><span style="left: 316.083px; top: 593.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.770689);">Based on the results of the testing of hypotheses done can be </span><span style="left: 189.033px; top: 616.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.78664);">concluded that </span><span style="left: 311.417px; top: 616.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.797143);">variable perception the quality</span><span style="left: 557.5px; top: 616.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.787675);">, image brands and brand awareness </span><span style="left: 189.033px; top: 639.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.799314);">based partial having influence a positive and significant on the decision th</span><span style="left: 842.25px; top: 639.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.721358);">e </span><span style="left: 189.033px; top: 662.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.797419);">purchase </span><span style="left: 267.75px; top: 662.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.92393);">CV</span><span style="left: 293.417px; top: 662.68px; font-size: 20px; font-family: sans-serif;">.</span><span style="left: 303.75px; top: 662.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.851925);">Pia Manalagi Ketapang </span><span style="left: 503.5px; top: 662.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.85482);">Probolinggo</span><span style="left: 609.867px; top: 662.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.846939);">City</span><span style="left: 643.2px; top: 662.68px; font-size: 20px; font-family: sans-serif;">.</span><span style="left: 653.55px; top: 662.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.80225);">The coefficients analysis </span><span style="left: 189.033px; top: 685.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.7668);">determination show 69,7 % decision buy </span><span style="left: 533.833px; top: 685.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.759348);">effect</span><span style="left: 584.833px; top: 685.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.762566);">by perception the quality, brand </span><span style="left: 189.033px; top: 708.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.78448);">image</span><span style="left: 238.083px; top: 708.68px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.797722);">, brand awareness</span><span style="left: 385.133px; top: 708.68px; font-size: 20px; font-family: sans-serif;">.</span></em></p> <p><em><strong><span style="left: 189.033px; top: 731.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.835763);">Keywords</span></strong><span style="left: 269.083px; top: 731.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.808498);">: Perception of quality, brand image, brand awareness, pu</span><span style="left: 780.917px; top: 731.73px; font-size: 20px; font-family: sans-serif;">r</span><span style="left: 788.583px; top: 731.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.813102);">chasi</span><span style="left: 830.917px; top: 731.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.787815);">ng </span><span style="left: 283.417px; top: 754.73px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.811565);">decision</span></em></p> 2020-07-29T04:35:21+00:00 Copyright (c) 2020 RELASI : JURNAL EKONOMI http://jurnal.stie-mandala.ac.id/index.php/relasi/article/view/371 Perkembangan Dan Penerapan Theory Of Acceptance Model (TAM) Di Indonesia 2020-07-29T05:03:03+00:00 Mainatul Ilmi mainatulilmi@stie-mandala.ac.id Fetri Setyo Liyundira noemail@provided.com Afria Rachmawati noemail@provided.com Deni Juliasari noemail@provided.com Palupi Habsari noemail@provided.com <p><em><span style="left: 141.708px; top: 451.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.834106);">The article tell</span><span style="left: 262.083px; top: 451.98px; font-size: 20px; font-family: sans-serif;">s</span><span style="left: 275.75px; top: 451.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.792836);">about model of technology acceptance. A system used by the end </span><span style="left: 141.708px; top: 474.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.78443);">user necessary to test whether the system effectively and efficiently can be applied </span><span style="left: 141.708px; top: 497.963px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.779904);">by user. Technology Acceptance Model (TAM) adopted the Theory of Reasoned </span><span style="left: 141.708px; top: 520.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.767384);">Action (TRA) that is widely used </span><span style="left: 417.117px; top: 520.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.737764);">to predict the acceptance and usefulness of the </span><span style="left: 141.708px; top: 543.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.80009);">system information. TAM us</span><span style="left: 379.467px; top: 543.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.743947);">es</span><span style="left: 405.133px; top: 543.98px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.778526);">a comparison between the Theory of Reasoned </span><span style="left: 141.708px; top: 567.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.799288);">Action (TRA) and the Theory of Planned Behavior (TPB). TAM is designed to </span><span style="left: 141.708px; top: 590.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.790123);">predict the acceptance or use of information systems by users</span><span style="left: 643.2px; top: 590.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.829263);">and profit for a job. </span><span style="left: 141.708px; top: 613.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.744812);">An acceptance of the theory of information systems began to be implemented in </span><span style="left: 141.708px; top: 636.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.815239);">Indonesia from 2004 until today, which adopts the model proposed Davis et al in </span><span style="left: 141.708px; top: 659.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.775407);">1989. The theory was apparently accepted by the public to assess the accept</span><span style="left: 746.25px; top: 659.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.777057);">ance of </span><span style="left: 141.708px; top: 682.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.78879);">a system by the user based on its core construct perceived Ease of Use (PEOU) and </span><span style="left: 141.708px; top: 705.013px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.814956);">perceived usefulness (PU). In Indonesia some researchers are implementing TAM </span><span style="left: 141.708px; top: 728.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.762643);">1989 at different locations, in various sectors as well as the time and different </span><span style="left: 141.708px; top: 751.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.786219);">situat</span><span style="left: 186.383px; top: 751.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.786491);">ions by using several different methods of analysis in each study. A significant </span><span style="left: 141.708px; top: 774.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.814209);">result of variables in TAM lead this theory can be applied further in other </span><span style="left: 141.708px; top: 797.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.804624);">information systems in Indonesia in addition to that already done the research for </span><span style="left: 141.708px; top: 820.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.767961);">TAM is very easy</span><span style="left: 292.083px; top: 820.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.738305);">to apply and be accepted by the public in a variety of sectors, </span><span style="left: 141.708px; top: 843.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.794998);">namely in the public sector, business or private. </span></em></p> <p><em><strong><span style="left: 141.708px; top: 866.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.86069);">Key</span><span style="left: 173.033px; top: 866.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.818914);">words</span></strong><span style="left: 221.75px; top: 866.063px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.803024);">: Technology Acceptance Model (TAM), perceived Ease of Use, perceived </span><span style="left: 248.083px; top: 889.097px; font-size: 20px; font-family: sans-serif; transform: scaleX(0.782251);">usefulness, system information</span></em></p> 2020-07-29T04:42:51+00:00 Copyright (c) 2020 RELASI : JURNAL EKONOMI