PERCEPTION, EXPECTATIONS AND INTERESTS OF STUDENT PARENT AS THE PRIORITY IMPROVEMENT OF TK X SERVICES DETERMINATION IN LUMAJANG DISTRICT

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Noer Aisyah Barlian
Mimin Yatminiwati

Abstract

The purpose of this research is to determine priority of service improvement in kindergarten X based on perception, expectation and importance of student guardian, and to determine the type of service that become priority of service improvement of kindergarten X based on perception, expectation and interest of student guardian. This research is expected to contribute to the improvement of services in the field of kindergarten education. This research prioritizes service improvement using lean six sigma method. This research took sample of student parents in kindergarten X of 94 respondents. This research method uses descriptive method. The results of this study which refers to the purpose of this study are three main priorities to improve the quality of service TK X is parking, toilets and child safety. Furthermore, this research is expected to contribute in the development of management science studies, especially marketing management and human resources, so it can be a reference and development for further research.

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References

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