The Effect of Job Satisfaction Mediation on The Influence of Work-Family Conflict Toward Turnover Intention (A Study on Four-Star Hotels Employees in Mataram City)

Main Article Content

Siti Nurmayanti
Dwi Putra Buana Sakti
I Nyoman Nugraha A.P

Abstract

Turnover intention in the hospitality industry is an initial signal of employee turnover in that industry. Hospitality industry is now progressing quite rapidly as a result of tourism industry development. Work-family conflict is one of the causes of employees’ resignation because of the work life and family life imbalance. Then, the low level of job satisfaction is the other reason why the employees think to leave the current workplace organization. The aims of this research are to analyze the influence of work-family conflict toward the turnover intention and job satisfaction, analyze the influence of job satisfaction toward turnover intention and analyze the effect of job satisfaction mediation on the influence of work-family conflict toward turnover intention on four star hotel employees in Mataram city. The paradigm used in this research is positivist paradigm with quantitative method as the right design to achieve the research objectives. Through this approach, the researcher distributed a structured questionnaire aimed at obtaining data to be analyzed to 105 respondents of four star hotel employees in Mataram city. The data were analyzed by using Partial Least Square (PLS) The results of this study showed that work-family conflict has a positive and significant effect toward turnover intention; work-family conflict has a negative and significant effect toward job satisfaction, job satisfaction has a negative and significant effect toward turnover intention; and job satisfaction mediates the influence of workfamily conflict toward turnover intention.

Article Details

Section
Articles

References

Abbott, J., Cieri, H.D., & Iverson, R.D., 1998. Costing turnover: Implication of work/family conflict at management level. Asia Pasific Journal of Human Resource, Vol.36 No1, hal. 25-43
Agoi, Loice Faith, 2015, Effect Of Work Engagement On Employee Turnover Intention In Public Sector, Kenya, International Journal of Economics, Commerce and Management, Vol. III, Issue 12, December 2015
Agustini, Lidya, 2008, Pengaruh Work-Family Conflict Terhadap Job Satisfaction Dan Turnover Intention Pada Profesi Akuntan Publik Pada Kantor Akuntan Publik Di DKI dan Bandung (The Effect of Work-Family Conflict Toward Job Satisfaction and Turnover Intention on Public Accountant Profession at Public Accountant Offices in Jakarta and Bandung), Jurnal Ilmiah Akuntansi, Vol. 7, No. 2
Ahmad, Aminah, 2008, Direct and Indirect Effects of Work-Family Conflict on Job Performance. The Journal ofInternational Management Studies, 3(2), 176-180
Aisyah, Siti Binti Panatik, Badri, Siti Khadijah Zainal, Rajab, Azizah, Rahman, Hamidah Abdul & Shah, Ishak Mad, 2011, The Impact of Work Family Conflict on Psychological Well-Being among School Teachers in Malaysia, Procedia –Social and Behavioral Sciences 29 (2011) 1500 – 1507
Ajaz, Saira, Mehmood, Babak, Kashif, Muhammad, 2015, Impact of Work Family Conflict on Female Intent to Quit. DescriptiveStudy of Commercial Banks of Faisalabad, Pakistan,International Journal of Academic Research in Accounting, Finance and Management Sciences,Vol. 5, No.4, October 2015, pp. 74–83
Alzubi, Yazan Zayad Wanes, 2018, Turnover Intention in Jordanian Universities: The Role Of Leadership Behaviour, Organizational Comitmment And Organizational Culture, International Journal Of Advanced And Applied Science, 5 (1) 2018, Pages 177-192
Alsam, Naeem, Imran, Rabia, Anwar, Maqsood, Hameed, Zahid, Kafayat, Atif, 2013, The Impact of Work Family Conflict on Turnover Intentions: An Empirical Evidence from Pakistan, World Applied Sciences Journal, 24 (5): 628-633, 2013 ISSN 1818-4952
Alkhatiri, Farhana, 2017, Intervensi Komitmen Organisasional Terhadap Keputusan Keluarnya Pegawai Dari Organisasi Non Profit (Organizational Commitment Intervention to the Decision on Employee Resignation in Non Profit Organization), Journal Of Bisiness Studies, Vol.2 No.2 Des 2017
Amelia,Anisah, 2010, Pengaruh Work-To-Family Conflict Dan Family-To-Work Conflict Terhadap Kepuasan Dalam Bekerja, Keinginan Pindah Tempat Kerja dan Kinerja Karyawan (The Effect of Work-To-Family Conflict and Family-To-Work Conflict on Job Satisfaction, Desire to Change Workplace, and Employee Performance), Jurnal Ekonomi dan Bisnis, Vol. 4, No. 3, November 2010Hal. 201-219
Anafarta, Nilgün, 2011,The Relationship between Work-FamilyConflict and Job Satisfaction: A Structural Equation Modeling (SEM) Approach, International Journal of Business and Management Vol. 6, No. 4; April 2011
Ansari, Sadia Aziz, 2011, Gender Dofference: Work And Family Conflicts And Family-Work Conflicts, Pakistan Business Review, July 2011
Apperson, Megan, Schmidt, Heather, Moore, Sarah, Grunberg, Leon, Greenberg, Ed, 2002, Women Managers and the Experience Of Work-Family Conflict, American Journal of Undergraduate Research vol. 1 No. 3 (2002)
Aslam, Rabia, Shumaila, Sadaf, Azhar, Mahwish, Sadaqat,Shama, 2011,
Work-Family Conflicts: Relationship between Work-Life Conflict and
Employee Retention – A Comparative Study of Public and Private Sector
Employee, Interdisciplinary Journal of Research in Business, Vol. 1, Issue. 2, February 2011(pp.18-29)
Aydogdu, Sinem, Asikgil, Baris, 2011, An Empirical Study of the Relationship Among Job Satisfaction,Organizational Commitment and Turnover Intention, International Review of Management and Marketing
Vol. 1, No. 3, 2011, pp.43-53
Azhar, Siti Nur Alwani, Ahmad, Sharifah Fazirah Syed, Kassim, Erne Suzila, 2016, Work Family Conflict, Work Family Support and TurnoverIntention,International Review of Management and Business Research, September 2016 Vol.5 Issue.3
Balogun, Anthony G, Olowodunoye ,Stella A., 2012, Psychological Of Turnover Intention Among Employees Of Post Consolidation Bank In Nigeria, European Scientific Journal, September edition vol. 8, No.20
Barsulai, 2015, Behaviour based conflict as a cause of turnover intention: A study on unrated hotels in Nairobi-Kenya, African Journal of Tourism, Hospitality and Leisure Studies, Vol 2 (1) PP 1-8 - 2015
Blomme, Robert J., Rheede, Arjan Van,Tromp, Debbie M., 2010, Work-family conflict as a cause for turnover intentions in the hospitality industry, Tourism and Hospitality Research, Vol. 10, No. 4
Boles, James S, Howard, Gerry, Donofrio, Heatther Howard, 2001, AnInvestigation Into The Inter Relationships Of Work-Family Conflict, Family-Work Conflict and Work Satisfaction, Journal of Managerial Issues Vol. 13, No. 3 (Fall 2001), pp. 376-390
Bruck,Carly S, Allen,Tammy D, Spector, Paul E, 2002, The Relation Beetween Work-Family Conflict and Job Satisfaction: Afiner-Grained Analysis, Journal of Vocational Behavior 60, 336-353 (2002)
Carlson, Dawn S,Kacmar, K Michele,Williams,Larry J, 2000, Construction and Validation of a Multidimensional Measure of Work-Family Conflict, Journal of Vocational Behavior 56, 249-276
Deery, Margaret, 2008, Talent management, work-life balance and retention strategies, International Journal of Contemporary Hospitality Management, Vol. 20 No. 7, 2008 pp. 792-806
Dixon, Marlene A, Bruening, Jennifer E, 2005,Perspectives on Work-FamilyConflict In Sport:An Integrated Approach, Sport Management Review, 8, 227-253
Frone, Michael R., Russell, Marcia, Cooper, M. Lynne, 1994, Relationship between job and family satisfaction: Causal or noncausal covariation?,Journal of Management, Vol. 20, Issue 3, Autumn 94,pages 565-579
Ghayyur, Muhammad, Jamal, Waseef, 2012, Work-Family Conflict: A Case Of Employees’Turnover Intention, International Journal Of Social And Science And Humanity, Vol. 2. No. 3, May 2012
Greenhaus, Jeffrey H, Beutell, Nicholas J, 1985, Sources of Conflict Between Work and Family Roles, Academy of Management Review, 10,76-88
Gnanakkan, S., 2010, Mediating Role Of Organizational Commitment on HR Practices and Turnover Intention Among ICT Professionals, Journal of Management Research, 10(1), 39-61
Ibrahim, Isra’ Dwi Kuntary, 2017, Pengaruh Stres Kerja Terhadap Turnover Intentions Yang Dimediasi Oleh Burnout (Studi Pada Karyawan Hotel Bintang 4(empat) di Kota Mataram) (The Effect of Work Stress on Turnover Intentions Mediated by Burnout (The Study on Four-Star Hotels Employees in Mataram City), Tesis, Program Magister Manajemen Pascasarjana Universitas Mataram
Irzani ,Dwi, Witjaksono, Andre Dwijanto, 2014, Pengaruh Konflik Peran dan Ambiguitas Peran Terhadap Keinginan Keluar Karyawan Dengan Kepuasan Kerja Sebagai Variabel Mediasi Pada PT. Asuransi Raksa Pratikara di Surabaya (The Effect of Role Conflict and Role Ambiguity on Turnover Intention with Job Satisfaction As Mediating Role at PT. Asuransi Raksa Pratikara in Surabay), Jurnal Ilmu Manajemen, Volume 2 Nomor 1 Januari 2014
Jatmiko,Hadi, tanpa tahun, Faktor-faktor Yang Memengaruhi Perputaran Karyawan (Turn Over Labour) di Hotel Istana Jember (Factors Influencing Turnover Labour), P r o c e e d i n g I C S G P S C I,
Kossek, Ellen Ernst, Ozeki, Cynthia, 1998, Work-family conflict, policies,and the job-life satisfaction relationship: A review and directions for organizational behavior-human resources research,Journal of Applied Psychology vol 83 pp139-149
Kusfarini, Eka, Saidah, Nur, 2012, Pendampingan Suami Dengan Tingkat Tingkat Kecemasan Ibu Saat Menghadapi Proses Persalinan Di BPS Ny.Hj. Amalia Amd.Keb. Simogiring Prambon Sidoarjo (Counseling Husbands with Mothers’ Anxiety Level When Facing Birth Process at BPS Ny.Hj. Amalia Amd.Keb. Simogiring Prambon Sidoarjo), Hospital Majapahit, Vol 4 No. 1 Pebruari 2012
Lathifah, Ifah, Sutanto,Eko Madyo, 2018, Work-Family Conflicts, Multidimensional Commitment, and Turnover Intentions on Public Accountants in Indonesia, International Journal of Research, Volume 05 Issue-01January 2018
Latifah, Ifah, 2008, Pengaruh Konflik Pekerjaan Keluarga Terhadap Turnover Intention Dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi Empiris Pada Auditor Kantor Akuntan Publik Di Indonesia) (The Effect of work-To-Family Conflict on Turnover Intention with Job Satisfaction As Intervening Variable) (An Empirical Study on Auditors of Public Accountant Offices in Indonesia)), Masters thesis, Diponegoro University
Long, Choi Sang, Azami, Anisa, Kowang, Tan Owee, Fei, Goh Chin, 2016, An Analysis On The Relationships Between Work Family Conflict And Turnover Intention: A Case Study In A Manufacturing Company In Malaysia, International Business Management 10(3):176-182
Luthans, Fred., 2006,Organizational Behavior, Ninth Edition, McGraw Hill, Boston
Mahdi, Ahmad Faisal, Zin, Mohamad Zaid Mohd, Nor,Mohd Roslan Mohd, Sakat, Ahamad Asmadi, Naim, Abang Sulaiman Abang, 2012, The Relationship Between Job Satisfaction and Turnover Intention, American Journal of Applied Sciences 9 (9): 1518-1526, 2012
Mobley, William H., Horner, Stanley O., Hollingsworth, A. T., 1978, An Evaluation of Precursors of Hospital Employee Turnover, Journal of Applied Psychology 1978, Vol. 63, No. 4, 408-414
Muhdiyanto, Mranani, Muji, 2017, Efek Mediasi Burnout Pada Pengaruh Konflik Pekerjaan Keluarga Terhadap Intensi Keluar(Studi Empiris Pada Bank Umum Wilayah Jawa Tengah) (The Effect of Burnout Mediation on The Influence of Work-To-Family Conflict Toward Turnover Intention (An Empirical Study on Regional Public Bank of Central Java) ,The 6th University Research Colloquium 2017, Jurnal Ekonomi Bisnis dan Kewirausahaan Vol. VI, No. 2 Agustus 2017
Nandini, Nurhasmadiar, Rochmah, Thinni Nurul, 2013, Penyebab Turnover Intention Pada Pegawai Instalasi Gizi Rumah Sakit PHC Surabaya (The Causes of Turnover Intention on Employees of Nutrition Installation at PHC Hospital Surabaya), Jurnal Administrasi Kesehatan Indonesia Volume 1 Nomor 3 Juli-Agustus 2013
Netemeyer, R.G., Boles, J.S., and McMurrian, R.,1996, Development and validation of Workfamily conflict and Family-work conflict scales. Journal of Applied Psychology, 81(4), 400-410
ÖZBA, Gönül KAYA, CEYHUN, Gökçe Çiçe, 2014, Does Job Satisfaction Mediate The Relationship Between WorkFamily Conflict And Turnover? A Study of Turkish Marine Pilots, Procedia - Social and Behavioral Sciences 140 ( 2014 ) 643 – 649
Paramita, I GST.AG.Mirta, Subudi, Made, 2017, Pengaruh Konflik Pekerjaan-Keluarga Terhadap Turnover Intention Melalui Mediasi Kepuasan Kerja Pada Hoki Bank Cabang Gatot Subroto (The Effect of Work-To-Family Conflict on Turnover Intention Through Job Satisfaction Mediation at Hoki Bank Branch of Gatot Subroto), E-Jurnal Manajemen Unud, Vol.6. No. 12, 2017: 6441-6470
Pranoto, Ersan Suria, 2011, Labour Turnover In The Hospitality Industry, Binus Bisiness Review, Vol. 2 No. 1 Mei 2011: 597-601
Rantika, Renny, Sunjoyo, 2011, Pengaruh Konflik Kerja-Keluarga Terhadap Komitmen Organisasional Yang Dimediasi Oleh Kepuasan Kerja Pada Profesi Perawat di Rumah Sakit Umum Daerah (RSUD) dr. Moewardi Surakarta (The Effect Work-To-Family Conflict Toward Organizational Mediated With Job Satisfaction on Nurse Profession at Regional Hospital (RSUD) dr. Moewardi Surakarta), Jurnal Manajemen Teori dan Terapan | Tahun 4, No. 2, Agustus 2011
Rhehenhanaworld, 2014, Fase-fase Perkembangan Manusia (Phases of Human Development), https:// rhenniyhanasj wordpress.com/2014/05/25/fase-fase-perkembangan-manusia/
Robbins, Stephen P & Judge, Timothy A. 2013. Organizational Behavior, Edition15. New Jersey: Pearson Education
Sekaran, Uma, 1992, Research Methods For Business,A Skill Building Approach, Second EditionJohn Wiley & Sons, Inc,USA
Septiyaningsih, Dwi, 2016, Hubungan Kepuasan Kerja Dengan Komitmen Organisasi Pada Karyawan Hotel X (The Relationship of Job Satisfaction and Organizational Commitment on Employees of Hotel X), Bab 1, Universitas Bhayangkara, Jakarta
Sidin, Julian Paul, Sondoh, Stephen Laison Jr, Balanting, Jennifer, 2015, Family-Work Conflict and the Intention to Quitamong Hotel Employees in Sabah,Malaysian Journal of Business and EconomicsVol. 2, No. 1, 2015, 63 – 81
Sugiarto, D. Siagian, Sunaryanto L.T., Oetomo, D.S., 2001. Teknik Sampling (Sampling Technique), Gramedia. Jakarta
Tariana, I Wayan Aditya, Wibawa, I Made Artha, 2016, Peran Mediasi Kepuasan Kerja Dalam Pengaruh Work Family Conflict Dan Turnover Intention Pada Karyawan Wanita (Mediating Role of Job Satisfaction In The Effect of Work Family Conflict and Turnover Intention on Women Employees), E-Jurnal Manajemen Unud, Vol.5, No.9, 2016:5433-5461
Tett, Robert P, Meyer, John P, 1993, Job Satisfaction, Organizational Commitment, Turnover Intention, And Turnover : Path Analses Based On Meta-Analitic Findings,Personal Psychology, 1993, 46
Tnay, Evelyn, Othman, Siong, Heng Chin, Lim, Sheilla Lim Omar, 2013, The Influences of Job Satisfaction and Organizational Commitment on Turnover Intention,Social and Behavioral Sciences 97 ( 2013 ) 201 – 208
Treistman, Dana Lynn, 2004,Work-Family Conflict and Life SatisfactionI In Female Graduate Students: Testing Mediating and Moderating Hypotheses, Dissertation submitted to the Faculty of the Graduate School of the University of Maryland at College Park
Tuzun, Ipek Kalemci, 2007, Antecedents of Turnover Intention toward a Service Provider,The Business Review, Cambridge; Dec 2007; 8, 2; ABI/INFORM Global pg. 128
Varatharaj, V., Vasantha, S., 2012, Work Life Balances A Source Of Job Satisfaction An Eeploratory Study On The View Of Women Employees In The Service Sector, International Journal of Multidisciplinary Research,Vol.2 Issue 3, March 2012
Waskito, Jati, H. Irmawati, 2007, Perbedaan Gender Dan Sikap Terhadap Peran Pekerjaan-Keluarga: Implikasinya Pada Perkembangan Karir Wanita (Gender and Attitude Differences on Work-Family Role: Implications of Female Career Development), BENEFIT,Vol. 11, No. 1, Juni 2007
Waspodo, Agung AWS,Handayani,Nurul Chotimah, Paramita, Widya, 2013,Pengaruh Kepuasan Kerja dan Stres Kerja Terhadap Turnover Intention pada KaryawanPT. Unitex di Bogor (The Effect of Job Satisfaction and Work Stress on Turnover Intention of Employess at PT. Unitex in Bogor), Jurnal Riset Manajemen Sains Indonesia (JRMSI) Vol. 4, No. 1, 2013
Widjaja, Deborah Christine, Fulbertus, Margarita Kusuma, Fenny D.W., 2008, Analisis Persepsi Employee Empowerment Terhadap Employee Turnover Intention Di Hotel X, Kupang, Nusa Tenggara (Perception Analysis of Employee Empowerment on Employee Turnover Intention at Hotel X, Kupang, Nusa Tenggara), Jurnal Manajemen Perhotelan, Vol.4, No.2, September 2008: 72-84
Woods, Robert H, Macaulay, James F, 1989, R For Turnover: Retention Program That Work, Cornell Hotel And Restaurant Administration Quarterly, May, pp. 78-90
Wulandari, Ida Ayu Diah, Adnyani, I Gusti Ayu Dewi, 2016, Pengaruh Work Family Conflict Terhadap Turnover Intention Melalui Mediasi Kepuasan Kerja Pada Hotel Grand Inna Kuta (The Effect of Work Family Conflict on Turnover Intention Through Job Satisfaction Mediation at Hotel Grand Inna Kuta), E-Jurnal Manajemen Unud, Vol. 5, No. 10, 2016: 6146-6173
Yani, Ni Wayan Mega Sari Apri, Sudibya, I Gde Adnyana, Rahyuda, Agoes Ganesha, 2016, Pengaruh Work-Family Conflict Dan Stres Kerja Terhadap Kepuasan Kerja Dan Turnover Intention Karyawan Wanita (The Effect of Work-Family Conflict and Work Stress on Females’ Job Satisfaction and Turnover Intention, E-Jurnal Ekonomi dan Bisnis Universitas Udayana 5.3 (2016): 629-658
Yin-Fah, Benjamin Chan, Foon, Yeoh Sok, Leong, Lim Chee, Osman, Syuhaily, 2010, An Exploratory Study on Turnover Intention Among Private Sector Employees, International Journal of Business and Management Vol. 5, No. 8; August 2010
Yücel, İlhami, 2012, Examining the Relationships among Job Satisfaction, Organizational Commitment, and Turnover Intention: An Empirical Study, International Journal of Business and Management; Vol. 7, No. 20; 2012
Yunita, Putu Irma, Kismono, Gugup, 2014, Influence of Work-Family Conflict and Family-WorkConflict on Employees’ Turnover IntentionsWith Gender, Social Support and IndividualValue as Moderating Effects, Journal of Indonesian Economy and BusinessVolume 29, Number 1, 2014, 17 – 30